Last updated: 13 October 2026
This Cancellation and Refund Policy applies to bookings made with Mauritius Discoveries, a trading name operated by M. Sewdin Company Limited. By making a booking, the customer acknowledges that bookings are generally non-refundable, except where Mauritius Discoveries cancels the booked service or where a refund is required by applicable law.
1. Customer cancellations
All customer-initiated cancellations are non-refundable. This includes cancellations due to change of plans, illness, transport delays, missed flights, late arrival, no-show, or any other personal circumstance.
In acceptable circumstances, Mauritius Discoveries may, at its discretion, offer to reschedule the booking. Rescheduling is subject to availability, supplier approval, any applicable price difference, and sufficient notice. Rescheduling is not guaranteed and does not create a right to a refund.
2. Activity-specific terms
Some tours, attractions, transport services, accommodation, hospitality experiences or third-party activities may have their own supplier conditions. Any activity-specific terms shown on the activity page, quotation, invoice or booking confirmation will apply in addition to this policy.
3. Cancellation by Mauritius Discoveries
If Mauritius Discoveries cancels the booked service and the service cannot be provided as confirmed, we may first offer a suitable rescheduling option. If no suitable rescheduling arrangement is agreed, the customer will be entitled to a refund of the amount paid for the cancelled service.
A refund will not be provided where the customer chooses to cancel or not attend while the activity remains available to operate.
4. Weather, safety and operational conditions
Some activities are weather-dependent or subject to safety, access, operational or regulatory conditions. If Mauritius Discoveries determines that an activity must be cancelled because it cannot safely or reasonably operate, this will be treated as a cancellation by Mauritius Discoveries under Section 3 above.
If the activity is still operating and the customer chooses not to participate because of personal preference regarding weather or other conditions, the booking remains non-refundable.
5. Late arrivals, no-shows and unused services
Customers are responsible for arriving at the agreed meeting point at the stated time. Late arrival may result in a shortened activity or missed service. Late arrivals, no-shows and unused portions of a booked service are non-refundable.
6. Refund method
Where a refund is due because Mauritius Discoveries has cancelled the service, the refund will normally be returned to the original payment method. The time taken for the funds to appear depends on the payment provider and the customer’s bank.
7. Contact
For cancellation or rescheduling requests, please contact us as soon as possible and provide your booking name, activity, booking date and booking reference (if available).
Email: info@mauritiusdiscoveries.com
WhatsApp / Telephone: +230 5754 0606
Website: https://mauritiusdiscoveries.com