Last Updated: [Insert Date, e.g., November 20, 2025]
Mauritius Discoveries (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, and protect your Personal Data in compliance with the Mauritius Data Protection Act 2017 (DPA 2017).
1. Data Controller Contact Details
Data Controller: Mauritius Discoveries Address: [Belle Mare, Mauritius] Email for Privacy Inquiries: [Dedicated Privacy Email, e.g., info@mauritiusdiscoveries.com] Telephone: [+230 57540606]
2. Information We Collect and Why We Collect It
We collect and process various types of Personal Data for specific, legitimate business purposes:
2.1 Information You Provide Directly
This data is collected when you book a tour, create an account, or contact us. The legal basis for processing this information is primarily Contractual Necessity (to fulfill your booking) and Explicit Consent (for sensitive data or marketing).
- Identity Data: This includes your name, date of birth, gender, and nationality. We use this to process your booking and issue necessary documentation.
- Contact Data: This includes your email address, phone number, and billing address. We use this to communicate confirmations, send vouchers, and manage customer service.
- Financial Data: This includes payment card details. We use this solely to process payments for trips. Note: We use the secure MCB Payment Gateway for all transactions and do not store full payment card details on our servers.
- Sensitive Data: This includes dietary requirements, health conditions, or mobility needs. We collect this only with your explicit consent to ensure your safety and enjoyment of the trip.
2.2 Data Collected Automatically (Technical Data)
When you interact with our website, we automatically collect data to improve our service:
- Usage Data: This includes your IP address, browser type, operating system, the pages you view, time spent on pages, and referring website addresses.
- Tracking Technologies: We use cookies and similar technologies to enhance user experience, track site usage, and analyze marketing campaign performance.
3. How We Use Your Data
We use your Personal Data only for the purposes for which we collected it:
- To Fulfill Your Booking: To confirm, process, and manage your tour reservation, including sharing necessary details with local partners (guides, drivers, boat operators).
- To Communicate: To send you booking confirmations, essential trip updates, and respond to your inquiries.
- Marketing: If you have given explicit consent (opted-in), to send you newsletters, special offers, and promotional material about our services.
- Security and Legal: To protect against fraud, comply with legal requirements (e.g., tax, regulatory reporting), and enforce our Terms and Conditions.
4. Disclosure and Sharing of Your Data
We only share your Personal Data when necessary to operate our business and deliver your service:
- Local Suppliers and Partners: We share only the strictly necessary information (e.g., name, number of participants, sensitive data) with our trusted local tour guides, transport providers, and activity operators to successfully deliver your booked service.
- Payment Processors: The MCB Payment Gateway is used to handle secure financial transactions.
- Analytics Providers: Third parties (like Google Analytics) help us understand website usage and improve our services.
- Legal/Regulatory Authorities: When legally required to do so.
5. Data Retention
We will only retain your Personal Data for as long as necessary to fulfill the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements. Generally, we keep customer records related to bookings for a minimum of [Insert Number, e.g., five (5)] years for tax and regulatory purposes.
6. Your Data Protection Rights
Under the Data Protection Act 2017, you have the following rights regarding your personal data. To exercise any of these rights, please contact us using the dedicated email address listed in Section 1.
- Right of Access: The right to request a copy of the Personal Data we hold about you.
- Right to Rectification: The right to request that any incomplete or inaccurate data we hold about you is corrected.
- Right to Erasure: The right to ask us to delete or remove Personal Data where there is no good reason for us continuing to process it (“Right to be Forgotten”).
- Right to Object: The right to object to the processing of your Personal Data for direct marketing purposes.
- Right to Withdraw Consent: Where we rely on consent to process your data (e.g., for marketing), you can withdraw that consent at any time.
7. Use of Cookies
Our website uses cookies. We use cookies to remember your preferences and analyze traffic. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Note that if you disable or refuse cookies, some parts of this website may become inaccessible or not function properly.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.